Shipping Policy

Effective Date: September 28, 2026

This Shipping Policy applies to purchases made from Grass Nook, operated by GRASS NOOK LLC.

Shipping Area

We currently ship only to eligible addresses within the United States. We do not offer international shipping at this time.

Address availability is confirmed during checkout.

Free Standard Shipping

We provide free standard shipping on all eligible U.S. orders. No minimum purchase amount is required.

Unless expressly stated on a product page, standard shipping does not include assembly, installation, room-of-choice placement, packaging removal, or disposal of existing furniture.

Processing Time

Orders normally require 2–3 business days for verification, preparation, and packaging.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed during weekends or holidays begin processing on the next business day.

Processing time does not include carrier transit time.

Shipping Time

After an order has shipped, estimated delivery is:

3–6 business days

Estimated Total Delivery Time

The estimated total delivery time is:

5–9 business days

This includes both order processing and carrier transit time.

Delivery dates are estimates and may be affected by severe weather, carrier interruptions, high-volume periods, remote destinations, incorrect addresses, or other circumstances outside our reasonable control.

Tracking Information

When tracking is available, a shipping-confirmation email will be sent after the package leaves the fulfillment facility.

Tracking information may require up to 48 hours to begin showing movement.

Furniture and Multiple Packages

Furniture, oversized products, or orders containing multiple items may ship in separate packages.

Packages from the same order may arrive on different days. When available, separate tracking information will be provided for each shipment. Customers will not be charged additional standard shipping fees because an order is divided into multiple packages.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

If you need to correct an address, contact info@grassnookshop.com immediately. We will try to assist, but changes cannot be guaranteed after processing begins.

Additional costs caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.

Delayed Orders

If we cannot ship an order within the stated processing period, we will provide an updated estimate when reasonably possible.

For a material delay before shipment, customers may accept the revised timeframe or cancel the affected unshipped order for a full refund.

Lost Packages

If tracking does not show delivery and the package appears lost, contact us at info@grassnookshop.com.

We will review the tracking information and, where appropriate, open an investigation with the carrier.

Packages Marked Delivered

If tracking shows “delivered” but the package cannot be found:

1. Check entrances, garages, mailrooms, parcel lockers, and other safe locations.

2. Ask household members, neighbors, reception staff, or building management.

3. Confirm that the shipping address is correct.

4. Contact the carrier for delivery details.

5. Email us if the package remains missing.

Replacement or refund eligibility depends on the carrier investigation and delivery circumstances.

Damaged Deliveries

Inspect the package and product promptly after delivery.

If a product arrives damaged, keep the product and all packaging. Email us with:

• Your order number;

• A description of the damage;

• Photographs of the complete product;

• Close-up photographs of the damage;

• Photographs of the packaging and shipping label.

Do not assemble, repair, discard, or return the product before receiving instructions.

Contact

GRASS NOOK LLC
3118 W Burbank Blvd
Burbank, CA 91505
United States

Email: info@grassnookshop.com

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM PT
Saturday–Sunday: Closed