Privacy Policy

Effective Date: September 28, 2026

This Privacy Policy explains how GRASS NOOK LLC, operating as Grass Nook, collects, uses, retains, and discloses personal information when you visit our website, place an order, create an account, or contact us.

Information We Collect

We may collect:

• Name;

• Email address;

• Billing and shipping address;

• Telephone number, if entered during checkout;

• Account information;

• Order, return, and refund information;

• Customer service communications;

• Product reviews and submitted content;

• IP address, browser type, and device information;

• Website activity, cart activity, and cookie identifiers;

• Approximate location derived from an IP address.

Payment information is processed by authorized payment providers. Grass Nook does not directly store complete card numbers or card security codes.

How We Use Information

We may use personal information to:

• Process and deliver orders;

• Send order confirmations and tracking information;

• Handle returns, refunds, and customer service;

• Maintain accounts and shopping carts;

• Verify payments and prevent fraud;

• Protect website security;

• Improve website performance and product presentation;

• Measure advertising and marketing performance;

• Send marketing communications where permitted;

• Maintain tax, accounting, and business records;

• Comply with legal obligations.

Cookies

We may use essential, functional, analytics, and advertising cookies.

Essential cookies support checkout, cart operation, account access, fraud prevention, and security. Optional cookies may remember preferences, measure website activity, or support relevant advertising.

Where required, visitors may manage optional cookies through the website’s cookie banner or privacy controls.

How We Disclose Information

We may disclose relevant information to providers that assist with:

• Shopify ecommerce hosting;

• Payment processing;

• Fraud prevention;

• Order fulfillment;

• Shipping and delivery;

• Customer support;

• Analytics and advertising;

• Information security;

• Accounting and legal compliance.

We may also disclose information when required by law, to protect legal rights or safety, or in connection with a business merger, acquisition, financing, or asset transfer.

Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

Certain advertising or analytics activities may be legally defined as selling, sharing, or targeted advertising under some U.S. state privacy laws.

Where applicable, customers may use the website’s Your Privacy Choices link or contact us to opt out.

Data Retention

We retain personal information only as long as reasonably necessary to complete transactions, provide support, prevent fraud, maintain required records, resolve disputes, and meet legal obligations.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information;

• Request correction of inaccurate information;

• Request deletion of eligible information;

• Obtain a portable copy of certain information;

• Opt out of qualifying sale, sharing, or targeted advertising;

• Limit certain uses of sensitive information;

• Appeal a denied privacy request;

• Exercise your rights without unlawful discrimination.

Email info@grassnookshop.com to submit a request. We may need to verify your identity.

Marketing Emails

You may unsubscribe from promotional emails using the unsubscribe link in the message.

You may still receive transactional messages relating to orders, returns, refunds, or account security.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No online transmission or storage system can be guaranteed completely secure.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The revised version will be posted with an updated effective date.

Contact

GRASS NOOK LLC
3118 W Burbank Blvd
Burbank, CA 91505
United States

Email: info@grassnookshop.com