Return & Refund Policy

Effective Date: September 28, 2026

30-Day Return Period

Eligible products may be returned within 30 calendar days after confirmed delivery.

The return request must be submitted within the 30-day period. Every return requires approval before it is shipped.

Return Eligibility

To qualify for a preference-related return, the product must:

• Be unused and in resalable condition;

• Be unassembled and uninstalled, where applicable;

• Be free from scratches, stains, odors, wear, or damage;

• Include the original packaging;

• Include all hardware, parts, manuals, labels, and accessories;

• Include proof of purchase from Grass Nook.

Careful inspection is permitted. However, assembly, installation, modification, or use beyond reasonable inspection may make the product ineligible for return.

Starting a Return

Email info@grassnookshop.com within 30 days after delivery and provide:

• Your full name;

• Order number;

• Product being returned;

• Reason for the return;

• Photographs if the product is damaged, defective, incomplete, or incorrect.

If approved, we will provide return instructions and the appropriate return address.

Do not send merchandise to our business address unless our customer service team specifically identifies it as the approved return address.

Non-Quality Returns

For returns based on a change of mind, unsuitable dimensions, color preference, style preference, accidental purchase, or another non-defective reason, the customer is responsible for return shipping costs.

Furniture can be large or heavy, and return transportation may be expensive. Review all product measurements, packaged dimensions, materials, and access requirements before ordering.

We recommend using a trackable and appropriately insured return service. The customer is responsible for the return shipment until it reaches the authorized return location.

Damaged, Defective, Incomplete, or Incorrect Products

If we confirm that a product arrived damaged, defective, incomplete, or materially different from the order, Grass Nook will cover reasonable authorized return shipping when a return is required.

Depending on the circumstances and product availability, we may provide:

• A replacement part;

• Missing hardware;

• A complete replacement;

• An appropriate refund;

• Authorized return instructions.

Do not repair, assemble, discard, or return the product before receiving instructions.

Furniture Returns

Furniture should be inspected before assembly.

Furniture generally cannot be returned for preference-related reasons if it:

• Has been fully or partially assembled;

• Shows tool marks or installation marks;

• Has been used;

• Has been modified, painted, refinished, or repaired;

• Is missing hardware or components;

• Is not safely packaged for return transportation.

If assembly was reasonably necessary to discover a concealed defect, contact us before disassembling or returning the product.

Non-Returnable Products

Unless required by law or received defective, we cannot accept returns for:

• Products returned after 30 days;

• Used, installed, assembled, altered, or damaged products;

• Personalized, custom-made, or made-to-order products;

• Gift cards;

• Items clearly marked as final sale;

• Products missing original packaging, components, or accessories;

• Products damaged through misuse, improper care, or incorrect assembly.

Natural Material and Color Variations

Reasonable variations in wood grain, stone pattern, ceramic glaze, fabric texture, metal finish, handcrafted details, or screen-displayed color are not automatically considered defects.

If you believe a variation is excessive or materially inconsistent with the product description, contact us with photographs.

Exchanges

We do not process automatic direct exchanges.

To obtain another size, style, color, finish, or product, return the eligible original product and place a separate order.

Refund Processing

After an authorized return is received, we will inspect it and notify you of the decision.

Approved refunds are submitted to the original payment method within 7 business days after approval.

Your bank or payment provider may require additional time to display the credit. We cannot redirect a refund to a different payment method.

Order Cancellations

Contact us promptly if you need to cancel an order.

Cancellation is not guaranteed after processing begins. If an order has already shipped, it must follow the standard return process after delivery.

Contact

GRASS NOOK LLC
3118 W Burbank Blvd
Burbank, CA 91505
United States

Email: info@grassnookshop.com