Contact Grass Nook

Use this page for product questions, furniture dimensions, order status, shipping, returns, refunds, and payment assistance.

Business Information

GRASS NOOK LLC
3118 W Burbank Blvd
Burbank, CA 91505
United States

Customer Service

Email: info@grassnookshop.com

Hours:
Monday–Friday: 9:00 AM–5:00 PM PT
Saturday–Sunday: Closed

Email is our primary customer service contact method.

For an existing order, include your order number and the email address used during checkout.

Product Questions

For questions about dimensions, materials, assembly, finishes, or intended use, include the product name or product-page link.

Customers should confirm that furniture will fit through entrances, hallways, stairways, elevators, and the intended placement area before ordering.

Damaged or Incorrect Products

If a product arrives damaged, defective, incomplete, or incorrect, include:

• Your order number;

• A description of the issue;

• Photographs of the complete product;

• Photographs of the affected area;

• Photographs of the packaging and shipping label.

Keep the product and packaging until we provide instructions.

Returns

Contact us before shipping an item back.

Approved returns must be sent to the return address provided in our reply. Do not mail a return to the business address above unless we specifically identify it as the approved return location.

Do not ship any return until you receive authorization and complete return instructions.